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Terms and Conditions

1. Introduction

Welcome to Panda Exchange Assets Broker and Dealer Services Co.Ltd! By signing up to use an account with Panda Exchange Assets Broker and Dealer Services Co.Ltd (licensed by Thailand) through Panda Exchange.ae or any of our APIs (collectively the “Site”), you agree to these terms and conditions (the “Agreement”). The Agreement is between you and Panda Exchange Assets Broker and Dealer Services Co.Ltd, hereinafter referred to as “we”, “us”, “our” and “Panda Exchange”. Panda Exchange is located at Thailand. We collectively refer to the Client Money Account and Digital Asset Services (all defined below) as the “Services”.

These terms and conditions (“Terms”) apply to your (“user”, “you”, “your”) use of the Services via pandaex.io, APIs, or mobile applications (collectively, the “Site”). By clicking “I Agree”, registering for an account, or using the Site in any way, you confirm that you have read, understood, and agreed to be bound by our Terms, including the associated risks, Risk disclosures, AML & Compliance Policy, and Privacy Policy. If you disagree with any part of these Terms, your only option is to refrain from using or to discontinue using the Site and our Services. Once accepted, we will send a copy of this document to the email address you registered with us during the account registration.

2. Disclaimer

Panda Exchange does not and cannot guarantee the value of a Digital Asset. You acknowledge and agree that the value of a Digital Asset is highly volatile and that purchasing, selling, and holding Virtual Assets involves substantial risk. The value of a Digital Asset can change rapidly, decrease, and potentially fall to zero. Carefully consider whether to purchase, sell, or hold Virtual Assets. Please do not use the Services if you are not prepared to bear the financial risk involved. Panda Exchange ensures to remain compliant with all applicable laws, including but not limited to consumer protection laws, and adhere to the general obligation to act honestly, fairly, and in the best interests of its clients, while upholding the integrity of the market.

3. Our Services

3.1. Eligibility

To be eligible to create an account with Panda Exchange and use any of the services (“Services”), you must meet and continue to meet the following criteria and must not be a United States citizen:

  • If you are an individual, you are at least 18 years old.
  • If you are using the Services on behalf of a legal entity, you must be duly authorized to act on behalf of the legal entity, and the legal entity must be correctly formed or incorporated.
  • You have the legal power to consent to these Terms.
  • You will not use any of the Services if the laws of your country prohibit you from doing so.
  • You will provide all information (including identity, address, and banking information) required by us to open your Account or at any time afterward that we need to meet our obligations under applicable laws.

The law applicable to the Client Agreement is the respective laws and regulations of Thailand. If at any time you do not meet any of these criteria, you must stop using the Site and the Services. We can close or suspend your Account at any time when you do not meet these criteria.

3.2. Client Money Account

As part of its Services being offered to you, Panda Exchange enables you to make a money deposit to your Panda Exchange account to exchange fiat into electronic credits via two payment methods:

  • Bank transfer.
  • Credit/debit card (Visa or Mastercard).

3.3. Digital Asset Services

The following services (the “Digital Asset Services”) may be provided to you by Panda Exchange:

  • A hosted digital wallet (“Digital Asset Wallet”): Enabling you to store, transfer, and manage your balances of Accepted Virtual Assets as part of Broker Dealer Services offered to you. (These are the Virtual Assets that Panda Exchange shall support, as permitted by the Thailand Government, and are listed on Panda Exchange’s website. The list of these assets shall be revised accordingly, should there be a new addition or delisting of assets.)
  • A Digital Asset exchange service (“Digital Asset Exchange”): Enables you to buy and sell Virtual Assets and carry out such purchases or sales on Panda Exchange’s Site.
  • OTC trading: We offer OTC trading services. Users can negotiate directly with our OTC desk to execute trades at competitive prices.

4. Verification Procedures and Limits

Panda Exchange uses multi-level systems and procedures to collect and verify information about you to protect Panda Exchange and the community from fraudulent users and to keep appropriate records of Panda Exchange’s customers. Your access to one or more Panda Exchange Services, and limits including daily or weekly conversion limits, Panda Exchange deposit, withdrawal, and trading limits, Digital Asset wallet transfer limits, and limits on transactions from a linked payment method may be based on the identifying information and/or proof of identity you provide to Panda Exchange.

Panda Exchange may require you to provide or verify additional information, or to wait some amount of time after completion of a transaction, before permitting you to use any Panda Exchange Services and/or before permitting you to transact beyond certain volume limits. You may determine the volume limits associated with your level of identity verification by visiting your account’s ‘Portfolio’ page on the platform.

You may submit an advanced request for higher limits. Panda Exchange will require you to submit to Enhanced Due Diligence. Additional fees and costs may apply, and Panda Exchange does not guarantee that we will raise your limits.

5. Electronic Delivery of Communications

You agree and consent to receive all communications, agreements, documents, notices, and disclosures (collectively, “Communications”) related to your Panda Exchange Account and your use of Panda Exchange Services and/or the Panda Exchange Site electronically. Communications include, but are not limited to:

  • Terms of Service and policies you agree to (e.g., the Panda Exchange User Agreement, Risk Disclosure, Privacy Policy) including updates to these agreements or policies.
  • Account details, history, transaction receipts, confirmations, and any other Panda Exchange Account or transaction information.
  • Legal, regulatory, and tax disclosures or statements we may be required to make available to you; and
  • Responses to claims or customer support inquiries you have raised in connection with your Panda Exchange Account.

We may provide these Communications to you by publishing them on the Panda Exchange Site, emailing them to the registered email address listed in your Panda Exchange Account, and/or through other electronic communication methods such as text messages or mobile push notifications.

6. Third-Party Service Providers

Panda Exchange may engage third-party service providers to support certain functionalities and services on its platform. These providers assist with various aspects of the platform, including compliance, transaction monitoring, Travel Rule adherence, and custodial services.

Your access and use of the platform and services are also subject to any terms and conditions imposed by these third parties, which may be amended from time to time. You will be notified of any such changes as required under the terms of this Agreement. The third-party service providers utilized by Panda Exchange can be found below:

7. How to Withdraw Your Consent

You may withdraw your consent to receive Communications electronically by submitting a support ticket on the Panda Exchange Site. However, you will continue to receive Communications related to your activities and/or transactions on your Panda Exchange Account, as well as other important notifications and updates that directly affect or relate to the use of the Panda Exchange Site and Panda Exchange Services.

8. Acknowledgment and Consent

You hereby acknowledge that you have read and understood the terms of this Agreement (as amended and modified from time to time), you agree to comply with all aspects of this Agreement, and you consent to be bound by its terms until it is terminated.

Please reach out to our customer support team if you have any questions or require further information at contact@pandaex.io.